Frequently Asked Questions
Find answers to common questions about our products and services.
Our products typically come in ZIP format containing all necessary files. Depending on the product type, you may receive PSD, AI, PDF, or other format files. Each product page specifies the exact formats included.
After completing your purchase, you can download your products from your account dashboard. Navigate to "My Purchases" to see all your bought items. Each product will have a download button.
Our standard license allows you to use the product for personal or commercial projects. You cannot redistribute or resell the product as-is. For more details, please refer to our Terms of Service.
Due to the digital nature of our products, we generally don't offer refunds once the product has been downloaded. However, if there's a technical issue with the product, please contact our support team. See our Refund Policy for more information.
You can reach our customer support team by emailing support@saigfx.com or through our Contact Page. We typically respond within 24-48 hours during business days.
